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Global Blue’s Downtown Refund service allows you to collect your tax refund straight after making a purchase, leaving you more to spend on your trip. All you need to do is follow our three step process.

1. At the store.

Get it.
Ask the sales assistant for a Tax Free Form when you pay. Fill in the form.


2. In the city.

Cash it.

Take your completed form to a Global Blue Downtown Refund Office to collect your cash refund. Please note, when claiming your refund you will need to show your passport together with a valid credit card* as guarantee that you will return the stamped form to Global Blue. The limit for refunds is 5 000 sek per person.


3. At the point of departure.

Stamp it.

Present your passport, airline ticket, original invoice and purchases in an unused condition at a Global Blue Refund office or at customs, and ask them to stamp your Tax Free Form**. Finally post the stamped Tax Free Form to Global Blue in the envelope provided. Please note that if you fail to return your Tax Free Form within 21 days*** a charge of the refund amount plus a debit fee of 15% of the refund amount will be made to your card. Spend a minimum of 200 sek to qualify for tax free shopping.

* Valid for a minimum of 4 months
** If you’re travelling within the EU, get the stamp on your Tax Free Form at the final point of departure from the EU.
*** Please note: if you received an early refund on your Union Pay card, please return the stamped Tax Free Form to us in 15 days instead of 21. Service available for Union Pay cards issued in mainland China only.


Sweden: Downtown Refund Office.

Refunds are paid before exporting.


NK Department Store:
NK Servicecenter, Hamngatan 18–20 


NK Department Store:
NK Serviceceenter, Östra Hamngatan 42

Stamped Forms must be returned to Global Blue within 21 days from the date of Refund (15 days for payments via China UnionPay). Go to Customs/Global Blue before check-in. Refund Offices Customs building (open 24 hours and reachable by the free bus lines Alfa/Beta) to obtain the export validation. SELF SERVE AB Gates 11–24 Gates 1–10 Gates F26–F69 Terminal 5 Departure Hall Arrival Hall Check in desks 1–58. 

Sweden main Airports.

Stockholm Arlanda Airport.

Global Blue:
Terminal 5: Landside.
Terminal 5: Airside.
Terminal 2: Menzies ticket office, landside.

Gothenburg Landvetter Airport.

Swedavia information desk, landside.

Denmark main Airports.

Copenhagen Airport.
Global Blue:
Terminal 2: Landside, in the arcade between terminal 2–3.
Nytorv: Airside.

Finland main Airports.

Helsinki Airport.

Global Blue:
Terminal 2: Arrival hall 2B, landside.
Terminal 2: Gate 29, airside.
Terminal 2: Gate 34, airside, after passport control.

Norway main Airports.

Oslo Airport Gardermoen.

Global Blue:
Located in departure hall by check-in counter 9.
Tanum bookstore: Located in transit hall.

Visit Global Blue Customer Services website globalblue.com/customer-services/
T: +421 232 111 111 | T: +65 69 22 55 88
Global Blue, P O Box 363, 81000 Bratislava, Slovakia